In order for us to respond to your request, please tell us about you:
We ask you to indicate your email twice, to make sure there is no typo (otherwise we couldn't get you an answer!)
In order for us to understand what you need, so we can give a useful and timely answer:
If this is a request to export and download your video as an mp4 file, please provide us with the link to your video project. (Nuro provided you with a link that ends with /module.html ... please provide us with this complete link)
🚨 Wow, a bug! We need some information from you to fix it as soon as possible
The more precise information you give us below, the faster we can solve the problem directly, avoiding round trips. This saves you time, because your detailed response below avoids long email exchanges asking you for more information 😉
Macbook Air, with MacOS x Big Sur, Firefox browser in private browsing mode
Windows 11 tablet, Chrome browser...
For instance :
- I log into my account,
- I click "New Project",
- I enter a title for my new project,
"The screen is completely black and an Adele song starts blasting on my speakers"
"I expected to see a preview of my neurovideo to see the changes I made to my script."